Refund policy
Returns
All returns must be lodged at an Australia Post outlet by 4pm on the final day of your hire period.
3-day hire: lodge your return by 4pm on day three. 5-day hire: lodge your return by 4pm on day five.
If your hire ends on a weekend or public holiday, please lodge on the first available business day.
Please retain the receipt issued by Australia Post as proof of lodgement. We do not recommend the use of a post box, as this does not provide proof of lodgement in the event a parcel is missing or lost in transit.
Refunds
You will be entitled to a refund if the garment is received in a condition that is damaged beyond the normal wear and tear expected of a hire garment, as determined by Dress Code acting reasonably. Please note that hire garments are pre-loved items and some minor wear is to be expected.
Cancellations
If you wish to cancel your order:
- 15 or more days before the agreed rental date: full refund minus a $40 administration fee
- 14 days or fewer before the agreed rental date: store credit minus a $50 administration fee
- 8 days or fewer before the agreed rental date: store credit minus a cancellation fee equal to 50% of the hire amount
- Once the item has been dispatched or collected: no refund or credit is available
To cancel, please contact us at admin@dresscodesouthcoast.com as soon as possible.
Change of Mind
We do not offer refunds or exchanges for change of mind once a booking has been confirmed. We encourage you to make use of our try-on service if you have any uncertainty around sizing or style before hiring.